HOW TO LOSE A CUSTOMER IN 100 DAYS
HOW TO LOSE A CUSTOMER IN 100 DAYS
Losing a customer is possible, but here are the areas to watch out for and tips to avoid disaster.
Here's every SaaS Product Leader's Guide to Self-Destruction
No, really. Losing a customer in just 100 days is possible. Read on to learn the top 14 sure-fire ways to an unhappy customer.
Remember: Retention is a journey, not a destination.
What's inside:
- Day 0: Inflated Expectations
- Days 1-30: Difficult Sign-up and Rocky Onboarding
- Days 31-60: Product Frustration and Ignored Feedback
- Days 61-90: Pricing and Renewal Nightmares
- Days 91 - 100: The Final Straw
